Articles

Getting Started

• Change the type of Photobook
• Change the paper finish
• Change the size of a design
• Redeem your welcome discount
• Delete a design
• Duplicate a design

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Account

• Your account
• Why you need to create an account
• Log out of connected apps and photo sources
• Delete your account

Editing

• Adding captions
• Adding pages
• Adding text
• Adding a title and subtitle
• A guide to avoiding cropped heads
• A guide to print quality scores

See all 18 articles

Deliveries

• A complete guide to shipping
• Delivery process
• Deliveries that have not arrived 14 days after dispatch
• Estimate your delivery time
• Tracking your shipment
• Collect your order from a Post Office

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Payments

• A guide to how discounts are applied
• A guide to how your bill is calculated
• Payment methods
• Processing times for refunds
• Request a refund
• Request a VAT invoice

Product Information

• A guide to photobook sizes
• A guide to print sizes
• A guide to volume discounts
• Gifting items - what’s sent in the package
• Minimum and maximum number of pages in Photobooks
• Minimum and maximum number of photos in Photobooks

See all 7 articles

Privacy & Security

• What happens when you grant access to your photos
• Unsubscribe from Popsa emails

Troubleshooting

• Contact our customer service team
• Correct the position of a photo after you have placed an order
• Damaged orders
• Fix a typo after you have placed an order
• Missing photos in your design
• Poorly printed orders

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Your Orders

• Check the delivery address on your order
• Estimate the time until dispatch
• View the status of your order
• Apply a voucher code after placing an order
• Cancel your order
• Change the details of an order for up to one hour

See all 10 articles