Check the delivery address on your order

Created at

Check the delivery address on your order

Created at

You can easily check the delivery information you've provided in the Popsa app. You can also change the details of an order for up to one hour after placing it.  

Unfortunately, you cannot send copies to multiple addresses in a single order. You can, however, re-order any item you've already ordered and send it to a different address.

Check the address

You can check your delivery information by opening the Popsa app:

  1. Tap Order History 
  2. Select the order you'd like to check
  3. Scroll down to Deliver to
  4. Check that the address is correct

KB-Your-Orders-Check-delivery-address-EN.gif

Bear in mind

  • Please include all important information, such as door codes or concierge instructions, to ensure your item is delivered correctly
  • If the courier needs more information from you, they'll use the phone number you provide

Before dispatch

If you notice incorrect delivery information before your order has dispatched, contact our customer service team to see if they can rectify this for you. 

If your order has been dispatched

Unfortunately, if your order has been dispatched, we're unable to amend any information. If you selected Tracked or Rush Shipping, you may be able to contact your courier directly.

Was this article helpful?
88 out of 225 found this helpful