Crashes in the Popsa app are rare, and when we spot a problem we work to fix it as quickly as we can. If the app won't open or keeps closing unexpectedly, try the steps below in order. Most problems are fixed by the first few.
 

Quick fixes to try first

1. Close the app fully and open it again.
   1. On iPhone, swipe up from the bottom of the screen and pause to see your open apps, then swipe Popsa up to close it.
   2. On Android, open your recent apps and swipe Popsa away.
2. Update the Popsa app. Open the App Store or Google Play, search for Popsa and tap Update if you see it. We release fixes regularly, so the latest version may already solve the problem.
3. Restart your phone. Turn it off, wait a few seconds, then turn it back on. This clears temporary issues that can stop apps from working properly.
    

If the app is still crashing

Please note that menu names can vary slightly depending on your phone.

4. Update your phone's software. On Android or iOS (iPhone, iPad, etc.), this is usually found in your settings and listed under Software or Software Update
5. Check that you have enough free storage. Popsa works with your photos, so it needs some free space to run smoothly. If space is low, remove apps or files you no longer need.
6. Check your internet connection. If the app opens but gets stuck loading, try switching between Wi-Fi and mobile data.
7. Refresh the app without deleting it.
   1. On iPhone, go to Settings > General > iPhone Storage > Popsa and tap Offload App, then tap Reinstall App. This reinstalls Popsa but keeps its data on your phone.
   2. On Android, go to Settings > Apps > Popsa > Storage and tap Clear cache. Don't tap Clear storage or Clear data, as this can remove projects saved on your phone.
8. Delete and reinstall the app. Only try this if the steps above haven't worked. Deleting the app can remove projects you haven't ordered yet if they're only saved on your phone. If you have a project in progress, contact us before you delete the app.
    

Still having problems?

If none of these steps work, get in touch and we'll look into it for you.

If the app opens, go to Account, scroll down, and tap Contact Support. This is the quickest way to reach us, as it automatically shares useful information with our team.

If the app won't open at all, contact us through the Popsa website. Select Contact from the top navigation, scroll to the bottom of the page, and choose Send a message. See Contact our customer service team for more details.

We aim to reply within 24 hours, although it can take longer during busy periods such as Christmas.