Popsa always aims to provide the best quality and service possible. If your order has been damaged, we'll aim to rectify this as fast as possible. Orders may have been damaged in transit or, in rare instances, through wear and tear.
Items damaged in transit
We do everything we can to ensure your items are dispatched in the highest quality, and our professional, respected couriers will take every care during transit. You can view a list of shipping couriers by country in our complete guide to shipping to see which company is handling your order.
If your item has been damaged during transit, please contact our customer service team to discuss a resolution. To help us gain a full understanding of the issue, be sure to attach a photo and provide as much information about the damage as possible.
Wear and tear
Our products are designed and built to be durable and long-lasting if treated with a certain level of care. Popsa cannot guarantee a replacement for any products damaged by misfortune or by accident. If you believe your item has been abnormally damaged from general wear and tear, please contact our customer service team to discuss a resolution.