After placing your order, you have a one-hour grace period in which you can make changes via the Popsa app. As well as being able to edit a design after placing your order, you may need to make changes to the delivery or contact information you provided.
To make changes – or cancel your order – beyond one hour of placing your order, you will need to contact our customer service team with your order reference number. Unfortunately, we cannot refund any orders or edit any designs that have been sent to our printers.
Change or edit a delivery address
Make sure you check the delivery address on your order before submitting.
To change the delivery address in the app:
- Tap on Order History
- Choose the most recent order
- Tap Make Changes
- Tap Edit Delivery Address
- Type a new or edit the existing delivery address
View the status of your order to confirm your information is updated.
If you are asked to pay again after changing the address, you may have accidentally created a new order and will need to speak to our customer service team.
Note Changing the delivery address will not send your order to a second address.
It is not possible to change the address if it is located in a different country, or a different state if you are located in the USA.
Change or edit your contact phone number
To change or edit the phone number on your order beyond the one-hour grace period, you will need to contact our customer service team. Unfortunately, if your order has been dispatched you will not be able to change the phone number.