If you've requested a refund, you'll receive a confirmation email to verify that your refund has been accepted and processed. Please allow a few working days after receiving this email for the refund to appear in your account. Processing times can vary depending on the payment method.
Processing times vary between banks, but see below for some rough estimates.
Estimated times for refunds
The following table is a guide for each payment method.
|Payment method||Estimated refund time|
|Credit / Debit card||5 - 10 working days|
|Apple Pay||5 - 10 working days|
|Google Pay||5 - 10 working days|
|PayPal||1 - 2 working days|
|Klarna||5 - 10 working days|
|GiroPay||5 - 10 working days|
|EPS||5 - 10 working days|
If you haven't received your refund within 10 working days, please contact our customer service team.