Processing times for refunds

Created at

Processing times for refunds

Created at

If you've requested a refund, you'll receive a confirmation email to verify that your refund has been accepted and processed. Please allow a few working days after receiving this email for the refund to appear in your account. Processing times can vary depending on the payment method.

Processing times vary between banks, but see below for some rough estimates.

Estimated times for refunds

The following table is a guide for each payment method. 

Payment method Estimated refund time
Credit / Debit card 5 - 10 working days
Apple Pay 5 - 10 working days
Google Pay 5 - 10 working days
PayPal 1 - 2 working days
Klarna 5 - 10 working days
GiroPay 5 - 10 working days
EPS 5 - 10 working days

Delayed refunds 

If you haven't received your refund within 10 working days, please contact our customer service team.

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