If you've requested a refund, you'll receive a confirmation email to verify that your refund has been accepted and processed. Please allow a few working days after receiving this email for the refund to appear in your account. Processing times can vary depending on the payment method.

Processing times vary between banks, but see below for some rough estimates.

Estimated times for refunds

The following table is a guide for each payment method. 

Delayed refunds 

If you haven't received your refund within 10 working days, please contact our customer service team.