Find your order reference number

Created at

Find your order reference number

Created at

Order reference numbers are used to identify your order. For orders containing multiple items, there is also an individual reference number assigned to each item.

The order reference number is used by our customer service team to find your order details and assist with any queries you may have.

Find your order reference number

Using the Popsa app:

  1. Tap Order History
  2. The order reference number is located at the top of each order card

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Note You'll also find your order reference number in your confirmation email.

Find individual reference numbers in multiple-item orders

To do this, open the Popsa app:

  1. Tap Order History
  2. Select an order
  3. Select an item
  4. Scroll down to the order reference

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Report a problem with a specific item

  1. Tap Order History
  2. Locate and select the order in question
  3. Scroll to the necessary item
  4. Tap Options
  5. Select Report a Problem

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