Request a reprint

Created at

Request a reprint

Created at

Customer satisfaction is very important to us. If you receive a damaged or poorly printed order, or your order hasn't arrived, you can request a reprint.

If we're at fault and you don't wish to proceed with a replacement order, you can contact our customer service team for a refund.

Lost or delayed deliveries

The vast majority of shipments arrive on time and in order; however, in rare instances, there may be delays due to circumstances outside of Popsa's control.

If this is the case, you can request a refund. Before you contact our customer service team please ensure you:

If your order has been severely delayed, you may be eligible for a partial refund. Please be sure to check the delivery address on your order for all deliveries that have not arrived 14 days after dispatch before you contact our customer service team.

Damaged or poorly printed orders

If you've received a damaged or poorly printed order, you're entitled to a reprint, provided Popsa is at fault.

Please find your order reference number and take a photo of the item in question, then contact our customer service team.

Unfortunately, we can't reprint orders under the following circumstances:

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