If you receive another customer’s order, please contact our customer service team as soon as possible.

Next steps

Once you've contacted us:

• You can dispose of the product, or it can be collected
• We will automatically request a reprint of your order on your behalf

Print designs with mixed images

In the unlikely event that you receive an item containing another person's photos, contact our customer service team with your order reference number so that we can immediately investigate. 

Privacy and security

Popsa’s database is secure, protected and highly encrypted. Unauthorised third parties have no access to your personal information.

Note Popsa does not share personal information with other customers. If you’re contacted by another customer who claims to have your order, please contact our customer service team.