We aim to deliver high-quality products to all of our customers. If you're unsatisfied with your order, we'll work to resolve your issue as quickly as we can.
All Popsa products are made to order, so it's rare that you'll need to physically return an item. Instead, we ask that you photograph the item in question and contact our customer service team, where you may be able to request a reprint.
If you need to report the receipt of someone else's order, please get in touch as soon as possible. To protect personal information, all items returned to Popsa are destroyed.
Issues with the design
If there are issues with the design of any of your items, please check the design in the order you submitted in the Popsa app before contacting us. Unfortunately, if your design in the app matches the design in your delivered items, we cannot replace them for free. Instead, we recommend that you duplicate your design in the Popsa app, make any corrections, and then reorder.
To check your design:
- Open the Popsa app to My Designs
- Tap Order History
- Select the order you would like to check
- Scroll through the design to compare with your printed item
Issues with printing
Photos printed this way – on high-quality paper and in full resolution – can sometimes emphasise issues with the existing photo. These issues may not be visible on device screens, so we urge customers to read our troubleshooting guides on dark photos and blurry photos, and to always use their highest quality photos.
Check out a guide to print quality scores for more information.