1. Help Centre
  2. Articles
  3. Troubleshooting

Understanding app icons

Created at
Other articles in Troubleshooting

    Return to Support homepage

    Understanding app icons

    Created at
    Icon What it means How to correct
    ICON_NO_CONNECTION.png Internet connection unavailable
    • The app is unable to connect to the internet
    • Check your connection
    • Try turning WiFi Off/On
    • Reopen the app
    iconPhotoErrorCloud_3x.png Apple Photos or iCloud issue
    • The app is unable to connect to Apple's servers
    • If you are near your storage limit try to make some space available
    • Check your device is running the latest software version
    • Check your device is running the latest Popsa app
    • Restart your device
    iconPhotoErrorDropbox_3x.png Dropbox unavailable
    iconPhotoErrorFacebook_3x.png Facebook unavailable
    iconPhotoErrorGooglephotos_3x.png Google Photos unavailable
    iconPhotoErrorInstagram_3x.png Instagram unavailable
    ICON_PHOTO_ERROR.png Missing photos 
    • The app is unable to locate your photos
    • Quit and restart the Popsa app
    • Ensure the photos are still available
    ICON_PHOTO.png Empty spaces (*move to top)
    ICON_PHOTO_ERROR_NOT_ON_DEVICE.png Photos not on this device
    • You can open your Popsa account on multiple devices
    • However, this might mean that photos in your design are not available on all your devices
    • Open the Popsa app on the device containing the original photos
    ICON_PHOTO_ERROR_POPSA.png Popsa server can't be found
    Was this article helpful?
    10 out of 62 found this helpful